We're here to help. Whether it's a general message, technical issue, billing question, privacy request, or feedback — reach out through the right channel below.
For important general messages, partnerships, press, school/admin inquiries, or anything that does not fit a support category:
For account issues, feature questions, bug reports, and general help:
Please include your account email and a clear description of the issue to help us resolve it faster.
For subscription issues, payment failures, refund requests, or plan changes:
Include your payment provider (Paystack, Flutterwave, or NOWPayments crypto), transaction reference if available, payment currency/network for crypto, and account email. For general account help, use support@idgaf.diy.
For data access requests, data deletion requests, GDPR inquiries, or legal questions:
You can also delete your account and data directly via Settings → Delete Account within the app.
If you encounter an accessibility barrier, we want to know:
Please include the page, browser, OS, and any assistive tech you were using. See our Accessibility Statement for more details.
If you discover a security vulnerability, please report it responsibly:
Include a detailed description of the issue, steps to reproduce, and any relevant screenshots. We appreciate responsible disclosure.
We love hearing from our users. For feature suggestions, UX feedback, or partnership inquiries:
| Request Type | Target Response |
|---|---|
| General inbox | 2 business days |
| General support | 2 business days |
| Refund/payment reviews | 2 business days |
| Accessibility reports | 3 business days |
| Privacy / data requests | 5 business days (max 30) |
| Security vulnerabilities | 24 hours (initial acknowledgment) |
| Feature requests | Best effort |
All times are approximate. Complex issues may take longer.